Return & Exchange Policy
RETURNS / EXCHANGES
This online store does not accept exchanges. We do accept merchandise returns up to 14 days after a package has been received. If you wish to return your purchase, please let us know by emailing email@example.com with the subject line “Return” and we will send instructions for shipment back to us. Merchandise must be returned to us in the original packaging and in the original quality in which it was received, and at the customer's expense. Refunds will be submitted upon receipt of merchandise in new condition; please note that shipping costs are non-refundable.
We do not accept returns for custom orders, including Jewelry Rx orders.
For all returns allow 5-7 business days for any merchandise credit to appear on your account statement. Also, please note that our Customer Service Agents have the right to use their professional discretion relating to refunds and returns.
In the case that you receive incorrect products, or your products have been damaged during shipping and delivery - please let us know by emailing firstname.lastname@example.org with the subject line “Damaged Order”. We will take appropriate action, including but not limited to: order reshipment, return shipment of incorrect merchandise, reimbursement, or refund and cancellation.