Jewelry Repair & Maintenance
What is Reiki?
Reiki is a Japanese energy healing technique intended to enhance the body’s natural healing response. The word Reiki is a combination of the Japanese words “rei” (mysterious atmosphere, miraculous sign) and “ki” (meaning vital force, energy or light). When you buy a Michelle Minott piece it will be cleansed and infused with energy of the highest vibration. This practice is not intended to be a substitute for professional medical advice, diagnosis or treatment.
Return & Exchange policy
For a full refund, a return request must be made within 24 hours of receipt. Any requests made after 24 hours will allow for exchange only and must be made within 7 days of receipt. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable. Altered products and custom orders cannot be returned for exchange or refund.
All pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse an exchange if the piece received is determined to be damaged.
Please Note: All international orders are final sale. All custom orders and special orders placed on michelleminott.com are final sale. If you received a damaged or incorrect item, please email us within 24 hours of receipt.
If you wish to make a return, please email firstname.lastname@example.org and title the subject of your email “RETURN,” followed by the order number. We will provide a prepaid shipping label and will assist in arranging pick up for all returns. Once the return is inspected, the customer will receive a full refund to the original form of payment less the return shipping fees.
If you wish to make an exchange, please email email@example.com and title the subject of your email “EXCHANGE,” followed by the order number. We are pleased to assist you with your exchange or offer you store credit. We will provide a prepaid shipping label and will assist in arranging pick up for all exchange pieces.
Please note: return request frequency is kept on record. Michelleminott.com has the right to refuse a return if excessive return requests are made by the same account or individual.
We are here to answer any questions you may have, please us at firstname.lastname@example.org.
All U.S. orders qualify for free shipping and require a signature upon receipt.
Order processing time for in stock items will vary from 7-10 days. Custom order and preorder processing times will vary.
We will contact you via email if there are any issues with your orders.
We insure all packages against theft and accidental damage while in transit. Once the package is delivered and signed for, we are no longer liable. Orders cannot be delivered to PO Boxes or APO/FPO addresses.
All international orders will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is the importer on record in the destination country and is responsible for all import fees. All other orders will be shipped fully insured via DHL Express.
In placing an order, you authorize Michelle Minott to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual import fees for your item(s).
If you refuse a shipment from Michelle Minott, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Michelle Minott. This amount will be deducted from your merchandise refund.